Our Contact Information: Address: Halkalı Merkez Mahallesi Dereboyu Caddesi Cansu Sokak No:13 Küçükçekmece/ISTANBUL
Tel: 0850 304 0 340 - 0212 407 0 910 Fax: (0212) 245 85 77
Email: info@motorobit.com
Mersis No: (0478118296300001)
1) From now on, the website that we will refer to as MOTOROBIT.COM is the platform where the products/services ("Product/Products") ordered by you, our valued consumer, are purchased, and the technical steps related to the placement of the order and the conclusion of the Agreement are outlined on the relevant pages. Technical tools for detecting and correcting errors during the input of your information are also provided, allowing you to correct any errors that may occur during the payment process. If there is an error in the information you have entered while placing your order on the MOTOROBIT.COM website, it is possible to correct it by following the instructions on the relevant pages, and you can also rectify errors that may occur while entering payment information in the same way. After the payment process is completed, if you notice any errors in the input of your information, you can contact our Customer Service by phone.
2) We do not currently have product sales outside of Turkey. If there is no branch of the delivery company in your location, the Product should be picked up from a nearby branch that we will inform you about.
3) When the Consumer approves the Agreement, the price and expenses of the Product(s) ordered are collected using the payment method selected by the Consumer.
4) The Consumer has the right to withdraw from the order/Agreement within fourteen (14) days of receiving the Product, without giving any reason.
5) However, certain products/services specified by law do not have a right of withdrawal, even if they have not been used. You can see these products and services below (*).
6) In cases where the right of withdrawal is legally granted, the Consumer is responsible for any changes or deterioration caused by the use of the product that does not comply with its operation, technical specifications, and usage instructions within the withdrawal period. In such cases, the Consumer may lose the right of withdrawal, or we may reduce the price of the Product by the amount of the change/deterioration, at our discretion.
7) In the event of withdrawal, the relevant Product must be returned within a maximum of ten (10) days; it can be returned to us free of charge from the branch of the delivery company that delivered the Product to the Consumer or another nearby branch.
8) An explicit notification regarding the withdrawal can be made to our contact addresses above via mail, electronic mail, telephone, or other means. If this right is exercised, in addition to the notification, the cargo delivery receipt must be provided, and the original invoice (required by tax regulations) must be returned. For products invoiced in the name of a company, a return invoice must be issued. The returned Product must be sent to us complete and undamaged, along with its box, packaging, standard accessories, if any.
9) If the right of withdrawal is not legally provided, the right of withdrawal cannot be used. The Consumer loses the right of withdrawal if it is not used in accordance with the procedure or within the appropriate time.
10) Provided that the Consumer fulfills the above requirements in a timely and proper manner, the product price will be refunded to the Consumer within 14 days from the date the withdrawal notification reaches our Company, in accordance with the payment method used by the Consumer when purchasing the Product. However, in cases where the right of withdrawal is exercised for all or part of the ordered products, if the order falls below the minimum amount for any free shipping (delivery) campaign and/or discount campaign (including receiving a free product, such as "buy 3 pay for 2"), the full amount of the shipping-delivery fee and the discount amount (including the cost of the free product) that was not charged will be deducted from the amount to be refunded and taken from the Consumer (if the delivery fee has already been charged, this fee will not be deducted from the refund); if the Consumer has earned a (virtual/physical) gift voucher etc. as a result of their shopping, the entire amount will be canceled, and if they have used a (virtual/physical) gift voucher etc., its full amount will be deducted from the amount to be refunded. These provisions apply not only in cases where the right of withdrawal is exercised but also in all other cases of product returns, except for defective products. Our Company also has contractual and legal rights-obligations, including the right to collect or deduct the monetary values of any rewards earned and/or used by the Consumer on the MOTOROBIT.COM website.
(*) Products and services for which the right of withdrawal cannot be exercised by law: :
a) Products prepared in line with the Consumer's special requests or needs (including those customized/personalized for the person/their needs, and special products imported/procured based on the Buyer's order)
b) Products that are not suitable for return after the packaging, tape, seal, or package has been opened after delivery
c) Audio and video recordings, software, and all kinds of digital content products, as well as computer consumables
d) All services performed instantly in electronic environments and all intangible goods delivered instantly to the consumer
e) Products or services whose prices change depending on fluctuations in financial markets and are not under the control of the seller or provider
f) Services that have begun to be performed with the Consumer's approval within the withdrawal period
g) Other products and services that are generally accepted as being outside the scope of distance sales according to the relevant legislation, as well as cases where the Buyer has made a purchase for commercial/professional purposes.
11) The current rules and conditions regarding transaction security, the protection, confidentiality, processing, and use of information, and commercial electronic communications on the WEBSITE are presented for your information below. The Consumer can always contact our Company through the communication channels mentioned to inquire about these matters.
12) Our Company is a member of the Istanbul Chamber of Commerce (ITO), and the electronic communication information where you can obtain the professional conduct rules of the ITO is as follows: (www.ito.org.tr, Phone: 444 0 486)
13) In cases where the Consumer wishes to return the purchased Product(s) for any reason or when their request is rejected, the Consumer has the right to apply to the Arbitration Committees of the Consumer, District, or Provincial Directorates, and Consumer Courts, according to the monetary limits announced by the Ministry every year, regarding disputes. Before seeking legal action, we kindly request that you contact our Company directly, as we would like to resolve all issues in good faith.
14) All these contractual terms and conditions (including the information related to the relevant legislative provisions) are provided on the MOTOROBIT.COM website. The Consumer is responsible for reading and confirming the information and terms on the relevant pages of the MOTOROBIT.COM website.
15) Consumers should carefully read all information related to the product/service they wish to purchase, and understand the terms, especially those concerning the right of withdrawal, the procedures and costs of return/exchange, and any other information relevant to the purchase, in order to avoid any legal disputes.
16) This Distance Sales Agreement is valid for all purchases made through MOTOROBIT.COM, and the Consumer is deemed to have accepted all the terms and conditions of this Agreement by placing an order.
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